Sun International Clear View Videos 2015
Sun International embarked on a massive Customer service drive, each employee was taken through a facilitated training workshop country wide using industrial theatre to drive home the message.
Alongside this massive training project we created a TV Soapie using well known South African actors that the audience could relate to. We created a hotel called Clearview where our cast were the staff at this high end hotel. We created 13 x 26 min episodes that were aired to all Sun International staff members once a week for 13 weeks. Using humour and a clever storyline the audience got to know and love our cast, we created real scenarios that our staff face every day, giving tools to deal with customer problems.
The series was a massive success and with all the other training material a culture and behavioural shift was achieved.